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EXAM : MOFF-EN
EXAM NAME : Microsoft Operations Framework Foundation
Time allocated: 60 minutes
Number of questions: 40 multiple-choice
Passing score: 65% (26 correct answers)
Format: Online or Paper; closed-book
Prerequisites: At least 5 hours of personal study during the course are recommended.

People who require a basic understanding of the MOF framework.
People who want to improve IT service management quality within an organization.
IT professionals who work in an organization which has adopted MOF.
Business managers and business process owners.

The MOF Overview
1.1 The Importance of MOF to an Organization
1.2 The Position of MOF in IT Service Management
1.3 Advantages of the MOF Approach to IT Service Management
1.4 Basic Concepts of the Microsoft Operations Framework
2 The Plan Phase
2.1 Basic Concepts of the Plan Phase
2.2 Service Management Functions (SMFs) of the Plan Phase
2.3 Management Reviews (MRs) of the Plan Phase
2.4 Objectives, Risks and Controls of the Plan Phase
2.5 The Integration of the Plan Phase with the Manage Layer
3 The Deliver Phase
3.1 Basic Concepts of the Deliver Phase
3.2 Service Management Functions (SMFs) of the Deliver Phase
3.3 Management Reviews (MRs) of the Deliver Phase
3.4 Objectives, Risks and Controls of the Deliver Phase
3.5 The Integration of the Deliver Phase with the Manage Layer
4 The Operate Phase
4.1 Basic Concepts of the Operate Phase
4.2 Service Management Functions (SMFs) of the Operate Phase
4.3 Management Reviews (MRs) of the Operate Phase
4.4 Objectives, Risks and Controls of the Operate Phase
4.5 The Integration of the Operate Phase with the Manage Layer
5 The Manage Layer
5.1 Basic Concepts of the Manage Layer
5.2 Service Management Functions (SMFs) of the Manage Layer
5.3 Management Reviews (MRs) of the Manage Layer
5.4 Goals of the Manage Layer
5.5 Types of Control of the Manage Layer
5.6 The Coordination Role of the Manage Layer throughout the Lifecycle Phases
6 How to Achieve Business Benefits with MOF
6.1 Reduction of Costs in Service Management
6.2 Review and Fix of Services and Processes
6.3 Operation and Monitoring of Services
7 Exam Description
7.1 Exam Format
7.2 Tips for Answering the Exam
8 Review, Evaluation and Exam
8.1 General Review
8.2 Sample Exam
8.3 Sample Exam Review
8.4 Course Evaluation
8.5 Course Certificate
8.6 Certification Exam

This workshop also prepares the participants to take the included Foundation Certificate in Microsoft Operations Framework V 4.0 (MOFF.EN) exam offered by EXIN International.
The MOF Overview
•IT service Life Cycle
•Service Management Functions
The Plan Phase
•Business/IT Alignment
•Reliability
•Policy
•Financial Management
•Service Alignment Management Review
•Portfolio Management Review
The Deliver Phase
•Envisioning
•Project Planning
•Build
•Stabilize
•Deploy
•Project Plan Approval Management Review
•Release Readiness Management Review
The Operate Phase
•Operations
•Service Monitoring and Control
•Customer Service
•Problem Management
•Operational Health Management Review
The Manage Layer
•Governance, Risk and Compliance
•Change and Configuration
•Team
•Policy & Control Management Review

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