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Exam Number : MB-910
Exam Name : Microsoft Dynamics 365 Fundamentals (CRM)
Vendor Name : Microsoft
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EXAM NAME: Microsoft Dynamics 365 Fundamentals (CRM)


Describe Dynamics 365 Marketing (15-20%)

Describe Dynamics 365 Sales (15-20%)

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Field Service (15-20%)

Describe shared features (20-25%)

Describe Dynamics 365 Marketing (15–20%)

Describe Dynamics 365 Marketing capabilities

• Describe the process for generating and scoring leads by using marketing forms and pages

• Describe how to target customers by using segments and subscription lists

• Describe email marketing concepts and processes

• Describe the process of automating marketing activities by using customer journeys

• Describe event management features and capabilities

• Describe real-time marketing concepts and processes

Describe marketing-related apps

• Describe the capabilities of Dynamics 365 Customer Insights

Describe the capabilities of Dynamics 365 Customer Voice

Describe Dynamics 365 Sales (15–20%)

Describe the Dynamics 365 Sales lifecycle

• Describe the lead management process

• Describe the opportunity management process

• Describe the quote lifecycle

• Describe order and invoice management

• Describe sales pipeline and forecasting concepts

Describe sales-related apps

• Describe capabilities of Dynamics 365 Sales Insights

• Describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15–20%)

Describe Dynamics 365 Customer Service components

• Describe knowledge management

• Describe the case lifecycle including service-level agreements (SLAs) and entitlements

• Describe how to use queues to manage work

• Describe Omnichannel for Customer Service

• Describe historical analytics

Describe Dynamics 365 Field Service (15–20%)

Describe Field Service capabilities

• Describe the work order lifecycle

• Describe capabilities of the inspections feature

Describe scheduling capabilities

• Describe resource and scheduling processes

• Describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)

• Describe customer assets and how to enable proactive customer asset maintenance by using

Connected Field Service

Describe shared features (20–25%)

Identify common customer engagement features

• Describe Microsoft Dataverse as the foundation for Dynamics 365 apps

• Describe the Dynamics 365 customer engagement apps

• Describe customers and activities

Describe integration options

• Describe built-in reporting capabilities including dashboards, charts and views

• Describe Microsoft Teams integration capabilities

• Describe email capabilities including App for Outlook

• Describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps

• Describe options for analyzing data by using Power BI

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Microsoft facet Deployment guide for company | Resources

cyber web Explorer, which as soon as dominated the market, goes to be discontinued. youngsters, Microsoft is doing every thing it may to regain these misplaced users and “Microsoft aspect” is their new bet. considering that cyber web Explorer is on the style out, it is time for agencies to migrate to Microsoft facet. This Microsoft edge Deployment book for enterprise will help you with simply that!

Microsoft side Deployment e book for company

Microsoft Edge Deployment Guide for Business

preserving numbers aside, Microsoft edge isn't bad a browser. It’s just that the competition has conquered the market in a method that it’s very tough for a sea of users to switch lower back.

just like Google Chrome, Microsoft aspect is in accordance with Chromium and you may use Bookmarks of a variety of browsers in edge. So, Microsoft edge isn't an alien browser, if you were using Chrome or some other browser for that rely you gained’t discover it fully bizarre.

Microsoft area is now faster, extra cozy, and has all of the other frills that you simply need in an everyday browser.  but when we're going to use Microsoft part for company, entrusting your privacy with area could make you skeptical. So, to verify this, which you can examine the supply code of Chromium because it is open-supply.

facet for company gives the admin manage over the entire different purchasers. The device Administrative controls the administrating settings and updates.

read: group policies to configure Redirection to Microsoft area.

IE Mode in Microsoft area

enable Internet Explorer Mode

Microsoft area, as you may additionally understand, makes use of the Chromium algorithm to render many of the sites. although, to render legacy sites, it uses the Trident (MSHTML) engine from information superhighway Explorer eleven. on account of this, it helps even archaic sites.

when you load a site with IE mode on, a small emblem of internet Explorer appears within the navigation bar. in case you need to understand greater, simply click on on the IE brand to look a drop-down wizard.

but to use this, you should permit information superhighway Explorer mode in Microsoft part.

set up Microsoft part for company

These are both methods in which that you could install Microsoft part for company.

  • by means of Microsoft Endpoint Configuration manager
  • by Intune
  • allow us to talk about them in aspect.

    1] Microsoft Endpoint Configuration supervisor

    in the latest edition of Microsoft Endpoint Configuration supervisor, there's deployment circulation for MS edge. So, it'll summon every required guidance in the method through itself saving a few of your time and labor.

    So, to installation Microsoft side, observe these steps.

  • Open Microsoft Endpoint Configuration supervisor and from utility Library, opt for Microsoft aspect management.
  • click on Create management part utility.
  • give it a name, choose a region, and click on next.
  • choose a Channel, edition, examine or uncheck “allow Microsoft part to automatically update the version of the client on the end person’s gadget”, and click on next.
  • in the Deployment tab, select sure and click next.
  • Now, observe the on-display directions to installation Microsoft aspect.
  • here's the way you installation Microsoft facet. although, here's now not the most effective components, when you are general with Intune and need to make use of that to install the browser, study the subsequent area.

    read: Use group coverage to disable internet Explorer eleven as a standalone browser.

    2] through Intune

    Microsoft facet is entirely integrated with Intune and also you don’t deserve to down load any installing equipment to get started with it. So, allow us to see how to set up aspect with Intune.

  • Login to Intune together with your Microsoft account.
  • click on Apps > All Apps > Add.
  • opt for an OS and click subsequent.
  • in the App Infomation tab, fill the essential counsel and click on subsequent.
  • in the App Settings tab, opt for the Channel and click on next.
  • preserve moving further and configuring the deployment the style you need.
  • this is the way you set up facet with the support of Intune.

    In an identical method, that you may installation area for cellular as smartly. just click Apps > cell Platform (ios or Android) from the platforms part. Now, follow the above-mentioned steps to installation.

    Which part channel to opt for

    through searching at the steps to deploy Microsoft side, one query can also have piqued your curiosity, which channel may still I select? So, let us reply this query by using looking at each of them simultaneously.

    here are the three channels of Microsoft facet for business.

  • good Channel
  • Beta Channel
  • Dev Channel
  • let us discuss them in element.

    1] strong Channel

    solid Channel is for the hundreds. it's the most complete version of the browser and, in most situations, it's subjected to huge deployment. it's what most shoppers will work on, so, you may additionally ought to do deploy them in abundance.

    It gets up to date from Microsoft every six weeks including extra aspects to its arsenal. although, the safety updates arrive when mandatory.

    study: Redirect sites from IE to Microsoft aspect the use of community coverage.

    2] Beta Channel

    Beta application, as you may additionally comprehend, is software in its checking out stage, it is crude and not very strong. Beta Channel of Microsoft aspect isn't any exception.

    You deploy this channel to a small set of people looking to examine the software and inform the developers to reform the utility earlier than getting the sturdy update which you will definitely install to the loads.

    They get up to date each six weeks and the current edition of the channel will handiest be supported until the next version comes out.

    3] Dev Channel

    ultimate however now not least, we have Dev Channel. it is a cruder edition of Beta Channel and offers you with an opportunity to are trying and check the upcoming features. Many agencies do not deploy this but if you need you could assign a set of customer clients to work on this channel and hold your company advised concerning the subsequent Beta liberate.

    Now, counting on your choice, which you could select one. Most admins come to be deploying the sturdy channel to just about all users and keeping the Preview Channels, Beta and Dev, for a very small set of valued clientele. that you may download any of the outlined facet channels for your OS from

    system directors might also are looking to down load the Microsoft customer Adoption kit right here from

    expectantly, this e book has helped you in getting all the required tips about Microsoft aspect for enterprise.

    Microsoft Edge Deployment Guide for Business

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