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Acquiring the designation of Certified Software Quality Analyst (CSQA) indicates a professional level of competence in the principles and practices of quality assurance in the IT profession. CSQAs become members of a recognized professional group and receive recognition of their competence by business and professional associates, potentially more rapid career advancement, and greater acceptance in the role as advisor to management.



With the move to Pearson VUE Testing Centers as its partner for the administration of certification examinations worldwide there will no longer be a fixed schedule posted with dates / locations as in previous year.

Exams are offered daily at Pearson VUE Testing Centers and seats for the exams are based on availability at each site which depends on when you are planning to schedule an exam. The farther out you attempt to schedule an exam the better the chances are of finding a seat so plan accordingly.

As a general rule most Pearson VUE Testing Centers are open Monday – Friday, however in some locations that may vary. The majority of test centers are open in the morning and late afternoon and a handful have opted to stay open on the weekends.



- Quality Principles and Concepts

- Quality Leadership

- Quality Baselines (Assessments and Models)

- Quality Assurance

- Quality Planning

- Define, Build, Implement and Improve Work Processes

- Quality Control Practices

- Metrics and Measurement

- Internal Control and Security

- Outsourcing, COTS and Contracting Quality



Knowledge Category 1 ~ Quality Principles and Concepts

Before an organization can begin to assess the quality of its products and services, and identify opportunities for improvement, it first must have a working knowledge of quality principles and basic concepts. This category will test the CSQA candidates ability to understand these principles.



Knowledge Category 2 ~ Quality Leadership
The most important prerequisites for successful implementation of any major quality initiative are leadership and commitment from executive management. Management must create a work environment supportive of quality initiatives. It is managements responsibility to establish strategic objectives and build an infrastructure that is aligned to those objectives. This category will cover the management processes used to establish the foundation of a quality-managed environment, as well as commitment, new behaviors, building the infrastructure, techniques, approaches and communications.



Knowledge Category 3 ~ Quality Baselines (Assessments and Models)

Organizations need to establish baselines of performance for quality, productivity and customer satisfaction. These baselines are used to document improvements by showing changes from a baseline. In order to establish a baseline, a model and/or goal must be established for use in measuring against to determine the baseline.



Knowledge Category 4 ~ Quality Assurance

Quality Assurance is a professional competency whose focus is directed at critical processes used to build products and services. The profession is charged with the responsibility for tactical process improvement initiatives that are strategically aligned to the goals of the organization. This category will address the understanding and application of quality assurance practices in support of the strategic quality direction of the organization.



Knowledge Category 5 ~ Quality Planning

Executive management establishes the vision and strategic goals. Planning is the process that describes how those strategic goals will be accomplished. Quality planning should be integrated into the IT plan so that they become a single plan. In simplistic terms, the IT plan represents the producer and the quality plan represents the customer.



Knowledge Category 6 ~ Define, Build, Implement and Improve Work Processes

This category will test the candidates understanding of process components, how to define a process, and how to continuously improve process capability.



Knowledge Category 7 ~ Quality Control Practices

Quality control practices should occur during product development, product acquisition, product construction at the end of development/acquisition and throughout product change and operation. During development, the quality control process is frequently called verification and at the conclusion of development, it is called validation. This category will address the various types of controls and when they are best used in the process.



Knowledge Category 8 ~ Metrics and Measurement

This category addresses measurement concepts, the use of measurement in a software development environment, variation, process capability, risk management, the ways measurement can be used, and how to implement an effective measurement program.



Knowledge Category 9 ~ Internal Control and Security

Privacy laws and increased accessibility to data have necessitated increased security. Accounting scandals and governmental regulation such as the Sarbanes-Oxley Act have placed increased importance on building and maintaining adequate systems of internal control. The quality assurance function can contribute to meeting those objectives by assuring that IT has adequate processes governing internal control and security.



Knowledge Category 10 ~ Outsourcing, COTS and Contracting Quality

Organizations can assign software development work responsibilities to outside organizations through purchasing software or contracting services; but they cannot assign the responsibility for quality. Quality of software remains an internal IT responsibility regardless of who builds the software. The quality professionals need to assure that those quality responsibilities are fulfilled through appropriate processes for acquiring purchased software and contracting for software services.

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